Shipping policy

Shipping Policy

This policy applies to orders placed at thismonthscraft.com, operated by Mrs Quilty B.V. ("This Month's Craft", "we", "us").

Order processing
All orders are processed and shipped within 1-2 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a shipping confirmation email with a tracking number as soon as your order ships. You can also track your order at any time using the Track My Order page on our website.

Subscription boxes
Your first box ships within 1-2 business days of your order, with typical delivery in 2-6 business days. During periods of high demand, delivery of your first box may take up to 7-14 days. Renewal boxes ship shortly after each billing date, which by default is the 7th of the month unless you have changed your billing date or delivery frequency in your subscription settings.

Non-subscription items
Individual craft kits and other non-subscription items typically arrive within 8-14 business days.

Shipping rates (United States)
Subscription box orders: $5.97 per box. Non-subscription orders: $5.97. Orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Armed Forces (APO/FPO/DPO) addresses: $9.97. Delivery to remote locations may take longer than the estimates above. Shipping rates are shown at checkout before you complete your purchase.

Delivery estimates
All delivery timeframes are estimates, not guarantees, and begin from the date of shipment, not the order date. Carrier delays, weather events, and other circumstances outside our control may extend delivery times. If your order has not arrived within 10 business days of the estimated delivery date, contact us and we will investigate with the carrier and make it right.

Shipping address
Please make sure your shipping address is complete and correct at checkout. For subscription renewals, you can update your address at any time in your subscription settings before your next billing date. We are not responsible for orders shipped to an incorrect address provided by the customer, but contact us as soon as possible and we will do our best to help. Orders returned to us as undeliverable will be refunded, less the original shipping charge, or reshipped at our discretion once you provide a corrected address.

Lost, stolen, or damaged packages
If your tracking shows delivered but you cannot locate your package, please check with household members and neighbors and allow 48 hours, as carriers sometimes mark packages delivered early. If it still has not turned up, contact us at support@thismonthscraft.com and we will work with you on a replacement or refund. For items that arrive damaged, see our Return and Refund Policy; we will replace them or refund you in full at no cost to you.

Questions
Email us at support@thismonthscraft.com (24/7) or call +1 888-605-4081.