FAQ
Our team is ready to answer all your questions!
- Kindly log in with your registered email to your account here
- Scroll down and click “Pause Subscription” at the bottom
If you’d like to pause your subscription for a longer than 2-3 months period or need help with the process, please contact us at support@thismonthscraft.com - we’ll be happy to assist you.
Please try the following steps:
- Make sure your account is activated. After your first order, you should have received an email with the subject “Activate your account - This Month’s Craft”.
- Check your inbox and spam/junk folders for that email.
- Log in here using the same email address you used when placing your order.
Still unable to log in? Email us at support@thismonthscraft.com and we’ll help you get access as quickly as possible.
We offer two types of boxes:
- Creative box is for people who enjoy artistic, relaxing projects like pottery, needle felting, and creating handmade self-care items such as candles, soaps, lip balms, and other cozy crafts. These projects focus more on creativity, mood, and self-expression than precision or utility. You’ll likely enjoy this category if you craft to unwind, enjoy cozy “me time”, and like discovering new artistic hobbies. It’s designed for people who enjoy the romance of the creative process itself - slowing down, experimenting, and enjoying the feeling of expressing themselves.
- DIY box is for people who enjoy hands-on projects that create useful items like coasters, trays, macramé storage, and similar pieces, and love to learn practical skills such as pyrography, kintsugi, carving, and other maker-style techniques. These boxes focus less on artistic expression and more on learning techniques, working with materials, and creating something useful. If you enjoy projects that feel productive, skill-building, and rewarding beyond the crafting session itself, DIY is for you.
Both options are designed to inspire creativity - choose the one that best fits your interests or explore both!
Having trouble with your discount code? Here are a few things to check:
- Only one discount can be used per order - if a special offer (like 10% off or a free gift) is already applied, additional codes won’t work.
- Take a quick look at your cart - if you see a discount already applied, that’s why your code might not be going through.
- Double-check for any typos - make sure the code is entered exactly as shown, with no extra spaces or characters.
- Check the expiration date - some codes are valid for a limited time.
If everything looks correct but it’s still not working, feel free to reach out to us at support@thismonthscraft.com - we’ll be happy to take a look for you!
This Month's Craft box is a monthly subscription service that introduces you to a new and exciting craft hobby each month.
Whether it's embroidery, lip balm making, or soap crafting, each box is designed to be suitable for all skill levels, ensuring you have a fun and engaging activity to look forward to every month.
Each box includes a full kit with all the necessary materials and instructions to complete the month's project.
All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!
Each month, you'll receive a beautifully packaged box delivered right to your doorstep. Inside, you'll find everything you need for the month's featured craft project, along with step-by-step instructions. Simply follow the guide, and you'll be on your way to creating something wonderful.
The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time with no strings attached.
Born from real experience. This box wasn't built in a boardroom - it was born from a lifelong love of crafting and the genuine frustration of making it work on a budget. We know exactly what you need, because we've been there ourselves.
No research, no overwhelm. No spending hours figuring out what supplies you need or where to find them. Everything is already chosen, measured, and packed for you.
A magazine in every box. Not just materials - but stories, inspiration, and thorough instructions that make you actually fall in love with the craft, not just complete it.
Grows with you. From your first project to your most ambitious one - our boxes meet you where you are and take you further.
Everything included. Nothing wasted. Just the right amount for one beautiful project - no leftover supplies, no guilt, no drawer full of things you'll never use again.
At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process.
This allows us to surprise you each month, enhancing the unboxing experience.
For any concerns, like damaged, missing, or duplicate items, please email us at support@thismonthscraft.com with a photo.
We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.
If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@thismonthscraft.com.
Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured that your satisfaction remains our foremost concern.
Your first box ships IMMEDIATELY after you subscribe and arrives within 2-6 days. Future boxes are sent out on the 7th of each month.
Yes! You can adjust the frequency of your boxes, receiving them every 2 months or every 3 months maximum. And, if circumstances demand it, you can skip a box, too! Simply:
- Log into your account
- Press the "Edit" button in the Subscription Plan section and choose your preferred delivery interval. If you'd like to skip your next order, click the "Skip Order" button.
Yes - and it makes a truly thoughtful gift! Every box arrives in beautiful packaging, ready to delight. There are a few ways to give the gift of crafting:
Gift a prepaid subscription - treat someone to 1, 3, 6, or 12 months of creativity, delivered straight to their door. Perfect for birthdays, holidays, or just because.
Gift your subscription - already subscribed but want to pass it on? You can transfer your active subscription to a friend or loved one at any time. You can do that in your customer portal by pressing the “Gift” button.
If you have any issues, please reach out to us at support@thismonthscraft.com and we'll take care of everything for you. 💚
We'll be sad to see you go, but we understand that circumstances may change and we are here to support you every step of the way, so we make it simple. Just follow these steps:
- Click Manage Subscription
- Log in with your registered email
- Scroll down and click Cancel Subscription
Need help? Reach out to us at support@thismonthscraft.com and we'll take care of it for you. 💚
When you resubscribe after cancellation, we ensure your boxes pick up right where you left off.
Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one.
If you encounter any issues, please contact us at support@thismonthscraft.com.
Accepted payment methods include Visa, MasterCard, Maestro, PayPal, Apple Pay, and Amex. Your first charge occurs at the time of subscription, while future charges happen on the 7th of each month.
Discount codes apply only to the first box. Your billing is automatic, so you never have to worry about missing a month.
To make sure you're always in the loop, we'll send you a reminder a few days before your next renewal - so there are no surprises.
Some banks may flag our charges as international. If your payment is declined, please authorize international transactions with your bank.
Shipping for each This Month's Craft Box is $5.97. Your very first box is shipped immediately after purchase and arrives within 3-7 days.
All future boxes ship on the 7th of each month - no hassle, no chasing, just crafting.
No problem at all! Log in to your account and update your shipping address. Make sure to set it as your default address and you're all set for your next This Month's Craft Box!
Having trouble updating it? Just email us at support@thismonthscraft.com and we'll sort it out for you. 💚
Your happiness is our top priority. If you are unsatisfied with your box, you have a 30-day money-back guarantee.
Simply contact us at support@thismonthscraft.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.
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